Privacy Policy

CoCo, the coaching software platform (“the Platform”), is a product of CoCo Unlimited Ltd (“the Company”). This privacy policy will explain your data protection rights when we collect data from you when you use our website or the Platform.

 

CoCo Privacy Policy

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Privacy by Design

The Company works with a Privacy by Design policy across all accounts, including those not in Europe. The Company takes into account the state of the art, the cost of implementation and the nature, scope, context and purposes of processing your data as well as the risks of varying likelihood and severity of your rights and freedoms by the processing of your data.


The Company determines the means for processing and at the time of the processing itself, implements appropriate technical and organisational measures, such as pseudonymisation, which are designed to implement data-protection principles, such as data minimisation, in an effective manner and to integrate the necessary safeguards into the processing in order to protect your rights.

 

CoCo Privacy Policy

CoCo, the coaching software platform (“the Platform”), is a product of CoCo Unlimited Ltd (“theCompany”). This privacy policy will explain your data protection rights when we collect data from you when you use our website or the Platform.

Policy Content

Consent

Subscription to and use of the Platform or website determines that you have agreed to the terms
of this policy and your user terms of service. In doing so, you are granting consent for the
storage of your data.

Privacy by Design

The Company works with a Privacy by Design policy across all accounts, including those not in
Europe. The Company takes into account the state of the art, the cost of implementation and
the nature, scope, context and purposes of processing your data as well as the risks of varying
likelihood and severity of your rights and freedoms by the processing of your data.


The Company determines the means for processing and at the time of the processing itself,
implements appropriate technical and organisational measures, such as pseudonymisation,
which are designed to implement data-protection principles, such as data minimisation, in an
effective manner and to integrate the necessary safeguards into the processing in order to
protect your rights.


The Company has implemented appropriate technical and organisational measures for ensuring
that, by default, only personal data which are necessary for each specific purpose of the
processing are processed. This obligation applies to the amount of personal data collected, the
extent of its processing, the period of its storage and its accessibility. In particular, such
measures have ensured that, by default , personal data is not made accessible without the
individual’s permission.

What data do we collect?

The Company collects the following data:


Personal identification information


● Name
● Email address
● Phone number
● Job title
● Home town
● Gender


Coach Qualification and Business Information


● Coaching hourly rate
● Coaching locations
● Languages
● Coaching experience, sector experience, years of experience, coaching style
● Expertise, practice hours, areas of speciali s ation
● Career background
● Qualifications and training
● International exposure
● Coachee feedback


Company identification information


● Company name
● Address
● Location
● Phone number
● Company logo
● Company representative name
● Company representative email address

How do we collect your data?

You directly provide the Company with most of the data we collect. We collect data and process
data when you:


● Register online for any of our products or services
● Voluntarily complete a customer survey or provide feedback on our website or email
communications
● Use or view our website via your browser's cookies.
The Company does not receive any data indirectly from any sources.

How will we use your data?

The Company collects your data so that we can:


● Process your registration
● Manage your account.
● Email you with special offers on other products and services we think you might like

 

Only if you agree in advance may the Company share your data with our partner companies so
that they may offer you their products and services. In this instance, you will receive an email
communication inviting your enrolment. At this time, the Company does not have partner or
affiliate partnership arrangements with any other companies.

 

When the Company processes your registration for subscription, it may send your data to, and
also use the resulting information from, credit reference agencies to prevent fraudulent
purchases.

Where do we store your data?

The Platform harnesses the security and hosting capabilities of the TX Data Center in Houston
and the UT data center in Provo – through the Hosting Company “HostGator”. HostGator has
been GDPR compliant since May 25th 2018.

 

For more information about Hostgator, visit: https://www.hostgator.com/

What are your data protection rights?

The Company would like to make sure you are fully aware of all of your data protection rights.
Every user is entitled to the following:


The right to access
You have the right to access your data. By logging into your account, you are able to view all
your personal data stored – for example, your photo, profile video, name, email address. You
also have the right to request the Company for copies of your personal data. We may charge
you a small fee for this service.


The right to rectification
You have the right to request that the Company correct any information you believe is
inaccurate. You also have the right to request the Company to complete information you believe
is incomplete.


The right to erasure
You have the right to be forgotten and your data erased. By logging into your account, you are
able to delete your personal data permanently. You also have the right to request that the
Company erase your personal data, under certain conditions.


The right to restrict processing
You have the right to request that the Company restrict the processing of your personal data,
under certain conditions.


The right to object to processing
You have the right to object to the Company's processing of your personal data, under certain
conditions.


The right to data portability
You have the right to request that the Company transfer the data that we have collected to
another organisation, or directly to you, under certain conditions. Additionally, some data, such
as profiles, may be reproduced in PDF format and used elsewhere in other environments.

How to make a request

If you make a request, we have one month to respond to you. If you would like to exercise any
of these rights, please contact us.


EMAIL
info@coco-unlimited.com
Subject: Privacy Compliance


MAIL TO
Attention: Privacy Compliance Office
CoCo Unlimited Ltd
16 Fenland Road, Wisbech

Cambs, PE13 3QB, UK.

How do we manage data breaches?

In the highly unlikely event of a data breach, you will be contacted without undue delay. The
Company constantly monitors for breaches and hacks and has a policy of giving full disclosure
within 72 hours.


Should you become aware of a data breach, you should inform us immediately.


EMAIL
info@coco-unlimited.com
Subject: Notice of Suspected Data Breach


MAIL TO
Attention: Privacy Compliance Office
CoCo Unlimited Ltd
16 Fenland Road, Wisbech,
Cambs, PE13 3QB, UK.

Marketing

The Company would like to send you information about its other products and services that we
think you might like, as well as those of our partner companies (when we have them). If you
have agreed to receive marketing, you may always opt out at a later date. You have the right at
any time to stop the Company from contacting you for marketing purposes. If you no longer wish
to be contacted for marketing purposes, please click “unsubscribe” at the bottom of any
marketing email you’ve received.

Cookie Policy

The Company believes in being clear and open about how we collect and use data related to
you. This Cookie Policy applies to any Company product or service that links to this policy or
incorporates it by reference. We use cookies and similar technologies to collect and use data as
part of our Services as defined in our Privacy Policy and which includes our sites,
communications, mobile applications and off-site Services, such as our ad services, plugins or
tags. In the spirit of transparency, this policy provides detailed information about how and when
we use these technologies.


The Company uses four primary Cookie technologies:


● Cookies
● Pixels
● Local storage
● Other tracking technologies

 

By continuing to visit or use our Services, you are agreeing to the use of cookies and similar
technologies for the purposes described in this policy.


What are cookies?
A cookie is a small text file placed onto your device that enables the Platform and website’s
features and functionality. Any browser visiting our sites may receive cookies from us or cookies
from third parties such as our customers, partners or service providers. The Company or third
parties may also place cookies in your browser when you visit non-CoCo sites that display ads,
or host our plugins or tags.


What types of cookies do you use?
The Company uses two types of cookie: persistent cookies and session cookies. A persistent
cookie may help us recognise you as an existing user, so it’s easier to return to the Platform or
website or to interact with our Services without signing in again. A persistent cookie stays in
your browser and will be read by the Platform or website when you return to one of our sites or
a partner site that uses our Services. Session cookies last only as long as the session, usually
the current visit to a website or a browser session; they support your use and navigation of the
Platform or website.


What are Pixels?
A pixel is a tiny image that may be found within web pages and emails, requiring a call, which
provides device and visit information, to our servers in order for the pixel to be rendered in those
web pages and emails. We use pixels to learn more about your interactions with email content
or web content, such as whether you interacted with ads or posts. Pixels can also enable us and
third parties to place cookies on your browser.


Local storage
Local storage enables a website or application to store information locally on your device(s).
Local storage may be used to improve your user experience, for example, by enabling features,
remembering your preferences and speeding up site functionality.


Other tracking technologies
We also use other tracking technologies, such as mobile advertising IDs and tags for similar
purposes as described in this Cookie Policy. References to similar technologies in this policy
includes pixels, local storage, and other tracking technologies.

What do we use these technologies for?
 

Authentication
We use cookies and similar technologies to recognise you when you visit the Platform and
website(s). If you’re signed into the Platform, these technologies help us show you the right
information and personalise your experience in line with your settings. For example, cookies
enable the Platform to identify you and verify your account.


Security
We use cookies and similar technologies to make your interactions with the Platform and
website(s) faster and more secure. For example, we use cookies to enable and support our
security features, keep your account safe and to help us detect malicious activity and violations
of our Terms of Service policy.


Preference, features and services
We use cookies and similar technologies to enable the functionality of the Platform and
website(s), such as helping you to fill in forms on the Platform more easily and providing you
with features, insights and customised content in conjunction with our plugins. We also use
these technologies to remember information about your browser and your preferences. For
example, cookies can tell us which language you prefer and what your communications
preferences are. We may also use local storage to speed up site functionality.


Customised content
We use cookies and similar technologies to customise your experience on the Platform and
website(s). For example, we may use cookies to remember previous searches so that when you
return to our services, we can offer additional information that relates to your previous search.


Plugins on and off the Platform
We use cookies and similar technologies to enable the Platform plugins both on and off the
Company sites. For example, our plugins may be found on the Company or third-party websites,
such as the sites of our customers and partners. Our plugins use cookies and other
technologies to provide analytics and recognise you on the Company and third-party sites. If
you interact with a plugin, the plugin will use cookies to identify you and initiate your request to
apply.


Advertising
Cookies and similar technologies help the Company show relevant advertising to you more
effectively, both on and off the Platform and website/s and to measure the performance of such
ads. We use these technologies to learn whether content has been shown to you or whether
someone who was presented with an ad later came back and took an action (e.g., downloaded
a white paper or made a purchase) on another site. Similarly, our partners or service providers
may use these technologies to determine whether we’ve shown an ad or a post and how it
performed or provide us with information about how you interact with ads. We may also work
with our customers and partners to show you an ad on or off the Platform, such as after you’ve
visited a customer’s or partner’s site or application. These technologies help us to provide
aggregated information to our customers and partners.


Performance, analytics and research
Cookies and similar technologies help us learn more about how well the Platform, website ( s )
and plugins perform in different locations. We or our service providers use these technologies to
understand, improve, and research products, features and services, including as you navigate
through our sites or when you access the Platform and website ( s ) from other sites, applications
or devices. We, or our service providers, use these technologies to determine and measure the
performance of ads or posts on and off the Platform and to learn whether you have interacted
with our websites, content or emails and provide analytics based on those interactions.

 

We also use these technologies to provide aggregated information to our customers and
partners as part of their agreements with the Company.

 

If you are a user of the Platform but logged out of your account on a browser, the Company may
still continue to log your interaction with our services on that browser for up to 30 days in order
to generate usage analytics for the Platform and website ( s ) . We may share these analytics in
aggregate form with our customers.

Privacy policies of other websites

The Company website may contain links to other websites. Our privacy policy applies only to
our Platform and our website(s), so if you click on a link to another website, you should make
yourself familiar with their privacy policy.

Changes to our privacy policy

The Company keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 31 July, 2020.

How to contact us

EMAIL
info@coco-unlimited.com
Subject: Privacy Compliance


MAIL TO
Attention: Privacy Compliance Office
CoCo Unlimited Ltd
16 Fenland Road, Wisbech,
Cambs, PE13 3QB, UK.

How to contact the appropriate authority

If you have attempted to contact us and believe we have not addressed your concern in a
satisfactory manner, you may wish to report a complaint. You may contact the Information
Commissioner's Office via their website: https://ico.org.uk